GDPR Data privacy policy
To contact us :
Email address: sales@mannes.be
Address: Chaussée de Wavre 2245a 1160 Auderghem
Data protection officer: Mannès Alexis
Your data is processed by Mannès S.A.
Who is our data protection policy aimed at?
This policy applies to all our customers, former customers as well as to people whom we prospect or who show an interest in our products or services.
What categories of data do we process?
We may process the following types of data, depending on our relationship with you:
• Last name, first name, sex
• Postal address, telephone, landline and/or mobile, e-mail address
• If you are a professional: The contact details of your company (postal address, telephone, landline and/or mobile, e-mail address), your VAT and company number
• The brands and models of vehicles, products and services for which you have expressed an interest or requested an offer
• The make and model of vehicles, products and services you purchased and order information
• If we carry out a repair on your vehicle: chassis number, plate number, mileage, type of repairs/maintenance
• Date of recording of information and source
Information from third parties
We may also collect information about you from external databases (for example via your car manufacturer or via companies specializing in data trading) in order to update your data or send you personalized advertising.
For what purpose do we use your personal data and what is the legal basis for this processing?
With your authorization (legal basis: article 6a of the privacy regulations):
• When you ask us questions via our website
• To send the newsletters to which you are subscribed or to manage your participation in our commercial actions or competitions.
In the context of requests for offers or the execution of your contract (legal basis: article 6b of the privacy regulations):
• As part of the creation, acceptance and monitoring of your order, general customer management, after-sales service and recovery
• As part of the maintenance, repair and troubleshooting of your vehicle
• For accounting purposes
• In order to fight against possible fraud, crimes and possible infringements and to ensure the management of disputes and possible legal procedures
Where we have a legitimate interest, in connection with our marketing activities. In this case, we always take care to respect a balance with respect for your privacy (legal basis: article 6f of the privacy regulations):
• To inform you of our products and services, possibly based on your marketing profile
• To centralize, combine and enrich your data with useful information from external partners
• In order to fight against possible fraud, crimes and possible infringements and to ensure the management of disputes and possible legal procedures
When the processing is necessary to safeguard your vital interests or that of another natural person (legal basis: article 6d of the privacy regulations)
• As part of a recall campaign organized by the manufacturer, relating to a defect affecting your vehicle, in order to be able to contact you urgently on this subject
In order to meet the legal obligations to which we are subject (legal basis: article 6c of the privacy regulations):
We are also subject to tax and accounting obligations requiring the retention and transmission of certain data to accounting and tax authorities.
Can your personal data be passed on to third parties?
Your data may be communicated to third parties in the following cases:
• To our subcontractors within the framework of services on our behalf (example external call centers, advertising agency, IT service providers, clouds, etc.) and only on the basis of our instructions.
• To your car manufacturer
• To business partners so that they can send you promotional offers, possibly based on your marketing profile.
Transfer of data outside the European Union?
Your data is not transmitted outside the European Union
How long do we keep your data?
Your data is kept for a maximum of 5 years
What are your rights ? How can you exercise them?
In accordance with privacy regulations, you have the right to access and correct your data.
You also have the right to ask to be forgotten in the cases listed by law.
In the event of a dispute relating to the processing of your data, you can request the limitation of the processing of your data Until the dispute is resolved.
Your right to object
At any time and without justification, you have the right to oppose the processing of your data for direct marketing purposes and the use of marketing profiles based on your data. You also have the right to oppose the transmission of your data to third parties for the same: direct marketing purposes.
To exercise these rights: you must send us a written request accompanied by proof of your identity to the following address: Mannès S.A. Chaussée de Wavre 2245a 1160 Auderghem
You also always have recourse to the Commission for the Protection of Privacy at commission@privacycommission.be.